Terms & Conditions

1. Scope of Application

The operator of the online store available at www.dillydesigns.ch (hereinafter referred to as "online shop") and your contractual partner is:

The following terms and conditions and any other policies incorporated by reference, including without limitation, the Privacy Policy and Return Policy (collectively Terms & Conditions) in the issue valid as per date of placement of order apply exclusively for Dilly Designs and its customers who are purchasing from Dilly Designs online shop.

A customer pursuant to these General Terms and Conditions includes a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. We only sell our products to customers who are 18 years of age or older.

Regarding contracts for the delivery of vouchers, these general terms and conditions apply accordingly, unless explicitly regulated otherwise.

2. Conclusion of the Contract

Our product presentation on our website and in the Online Shop solely represents a non-binding invitation for you to purchase products from us. All orders are subject to our acceptance and availability. We are only able to accept orders that have a maximum order value of CHF 2'000 (including value-added tax but excluding any delivery charges).

We offer products for sale that are on stock. Please be aware that we may be unable to deliver selected products because of quality check issues identified when we receive your order. In these circumstances, we will notify you by e-mail and refund the payment to your credit card within 2 days of being advised that product has become unavailable.

You may submit the offer by the online order form integrated into our online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, you submit a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The customer remains bound for 3 days at his order.

We may accept the Customer's offer within 3 days. A valid contract is formed only if we declare acceptance of the agreement by sending an invoice to the customer confirming the order and confirming by email that the goods have left our warehouse.

In particular, we do not accept orders in the following events: (1) we are unable to obtain authorisation for payment; (2) the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn; (3) the customer is not compliant with the Terms and Conditions.

The contract comes in English. The data saved by us serves as proof of the contract and transaction.

Order processing and contacting usually takes place via e-mail and automated order processing. It is the Customer's responsibility to ensure that the e-mail address provided for the order processing is accurate so that e-mails sent by us can be received at this address.

3. Prices

Unless otherwise stated in the product descriptions, prices indicated are total prices and include any local taxes that are applicable. Any possible additional delivery and dispatch costs are specified separately in the respective checkout process.

Unless indicated otherwise, our shipping costs within Switzerland and to Liechtenstein are borne by us. For all other conditions please refer to our Delivery information.

In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which we are not responsible and which have to be borne by the Customer. This includes for example, transfer fees charged by banking institutes or import duties or taxes.

4. Payment Methods

Payment can be made using one of the methods mentioned in our online shop.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the card to use it. All bank card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order.

We take all reasonable care to make our website secure. All card transactions on our website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. We do not store your credit card details on our systems.

To help ensure that your shopping experience is safe, simple and secure, Dilly Designs uses Secure Socket Layer (SSL) technology.

5. Delivery Conditions and Transfer of Risks

Goods are delivered to the delivery address indicated by the Customer, unless agreed otherwise. Delivery to P.O. Boxes is not possible.

Should the assigned transport company return the goods to us because delivery to the Customer was not possible, you will need to bear the costs for the unsuccessful dispatch.

Our service consists of an obligation to ship; it is accomplished in the delivery of the shipment to the person responsible for transport. After sending, the risk of deterioration and accidental loss of the goods passes to the customer. The products are sent with a tracking code to give control to the customer.

Estimated delivery times:

• Switzerland / Liechtenstein: Within 2 working days
• Other countries: Within 7-10 working days

Personal collection is available from our store in Küsnacht 8700 during shop's working hours.

6. Reservation of Proprietary Rights

We retain title of ownership to the delivered goods until the purchase price owed has been paid in full.

7. Returns & Reimbursement

Dilly Designs bears the cost of return shipment for registered customers if the origin of the return is Switzerland. For the details of return and reimbursement conditions, please refer to our Returns and Reimbursement policy.

8. Faulty Products

Products are faulty if they are received damaged or have a material manufacturing defect. Small and/or technically unavoidable deviations of quality, color, size, shape or design shall not be considered to be defects. Products that are damaged as a result of normal wear and tear are also not considered faulty.

If your products are faulty and do not meet your order, it is essential that you notify us of the defects in writing to info@dillydesigns.ch. The complaint should be made without delay. Where there is a defect, you have two options: you can cancel the purchase and return it on our expense within 14 days or demand a reduction in the price. In situations where an identical item is available, we can offer a replacement as well. In case you choose to return the product, we will give you full refund.

9. Colors

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

10. Personal Data

The personal information that you provide to us whilst using the website and the Online Shop is very important to us and we will only collect and use it in accordance with our Privacy Policy. Your credit card information is not collected and stored on our website. To ensure maximum security possible, we use SSL technology.

11. Liability

To the extent permitted by law, we accept no liability for losses or damages.

12. Copyright and Intellectual Property Rights

All of the contents of the website, including text, photos, sounds, illustrations and software, are our property and/or content providers. Your use of our website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights.

13. Safeguard Clause

Should individual provisions of these Terms fall incomplete or their execution become impossible, the validity of the remaining provisions shall be unaffected. The contractual partners undertake to replace the invalid provision with a valid provision that qualifies in terms of content and approach as close to their original intent.

14. Applicable Law

The law of Switzerland shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For customers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the customer has their habitual residence.